CompuSat Support Information

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This page provides support information for CompuSat products, including:

Antennas and Controllers FAQ's:

•	Adding a satellite to an antenna's pick list
•	Adding a new antenna to your CompuSat system
•	Antenna does not land on any satellites
•	Get specific instructions for your antenna controller

Satellite Receiver FAQ's

•	Adding a new receiver to CompuSat
•	Using Digital Receivers with CompuSat
•	Using HD Digital Receivers with CompuSat
•	Using Virtual Channel Tables (VCT) with the Motorola 4800 series receiver
•	Using ASI timer events
•	Get specific instructions for your satellite receiver

Database FAQ's

•	Updating the factory satellite database
•	When tuning a channel, CompuSat tunes to the wrong parameters
•	Adding a new satellite to your CompuSat Satellite database
•	Adding or customizing a channel to your CompuSat Satellite database
•	Transponder PID Database - HD receivers

Feature FAQ's

•	Enabling automatic routing of receiver/VTR timer events
•	Configuring CompuSat with a L-band RF Matrix
•	CompuSat Macros
•	Using the operator login features of CompuSat
•	Display preferences to customize your display
•	Configuring and using closure sensors
•	Configuring and using switch closures
•	IP Video Networks

Installation FAQ's

•	Installing a software upgrade
•	Adding a new network client
•	Adding a serial remote workstation to your system
•	Upgrading RC-2000 EPROMs

Serial Port FAQ's

•	Installing the Comtrol PCI Rocketport Serial adaptors
	--->Rocketport cable information found in the device documents
•	Installing the Comtrol Device Master IP Based serial adaptors (OLDER DRIVER)
	--->Device Master Cable and RJ45 to DB9/25 Adaptors
	--->Comtrol Device Master driver for Windows

Contact Information